Flexible, Connected, and Patient-Centered
Partnering with us means expanding your clinic’s capabilities without the constraints of geography, scheduling, or staffing.
Let us help you deliver smarter care that meets patients where they are while strengthening your clinic’s operations from the inside out.
Our Optimum Care Provider’s deliver physical therapy goes beyond the traditional model. Through our hybrid care approach, we combine the best of in-person and virtual treatment to deliver high-quality, personalized care whether we’re in the room or connecting through a screen.
By leveraging secure technology, we extend our expertise directly into our partner clinics and patients’ lives. This model allows us to expand access, break down barriers, and deliver customized high-quality care. Because when it comes to recovery, one size does not fit all.
Every patient seen through our virtual model receives the same level of attention, skill, and thoughtful planning as they would in person. Our therapists bring their clinical knowledge, creative problem-solving, and deep commitment to individualized care to every session.
We’re redefining what physical therapy can look like. More accessible, more flexible, and always centered on the patient. It’s care that adapts to real life, and care that truly makes a difference.
Hybrid Care That Works for Clinics and Patients Alike
Our hybrid care model isn’t just transforming how physical therapy is delivered, it is helping clinics solve real-world challenges while enhancing patient outcomes.
By blending in-person and virtual care, we empower clinics to extend their reach, streamline operations, and improve access to high-quality physical therapy without increasing overhead.
Here’s how our hybrid model makes a difference:
Solves Staffing Shortages
With our virtual providers supporting your team, you can expand capacity without the burden of hiring additional full-time staff. We fill gaps in coverage and keep your clinic running efficiently, even during staffing shortages or high-demand periods.
Increases Revenue Opportunities
More available appointments mean more patients seen. Our hybrid model allows you to maximize room utilization and appointment availability, helping increase the number of patients you can serve and boosting revenue without compromising the quality of care.
Reduces Patient Wait Times
Patients can be seen faster with flexible virtual scheduling, decreasing delays in starting or continuing care. Dedicated to achieving better outcomes and enhancing patient satisfaction.
Enables Access to Specialized Care Anywhere
Whether a patient is in a rural area or an urban clinic with limited specialist availability, our virtual care team brings expertise in orthopedic, neurological, vestibular, and women’s health therapy right to them.
Simplifies Scheduling & Improves Follow-Up Compliance
Hybrid care reduces the friction of follow-up visit scheduling. With virtual options, patients have more flexibility, increasing attendance and adherence to care plans.
Enhances Continuity of Care
Our providers integrate closely with your clinical workflows and staff, ensuring smooth coordination and consistent documentation. Patients experience seamless transitions between in-person and virtual visits
Supports a Patient-Centered Approach
Every patient receives a care plan tailored to their specific goals, needs, and environment. Whether they’re in your clinic, at home, or on the go, we are redefining what therapy can look like: flexible, connected, and personal.
FAQs
Getting Started
Q: Which “clinics” will the virtual therapists be assigned to, and can they be provided with whom the main contact(s) are for each clinic? A: Yes, this information will be included in the facilities spreadsheet, including assigned locations and main points of contact.
Q: How many patients can be expected in one day? A: This depends on the provider’s scheduled hours, but generally, you can expect around two patients per hour.
Q: When will the first virtual care/hybrid patients start? A: Patients will be scheduled once the therapist has been cleared by HR and credentialing with most payers is completed.
Q: Can the therapists receive a cheat sheet for what can be billed for each insurance? A: Absolutely! Additionally, patient visits are color-coded to reflect details about the insurance contract type. The full SOC guide can be accessed here.
Q: Can the therapists be provided with which clinics have a pool and the different modalities available so they can create their POC accordingly? A: Yes, you can find the facility information here.
Q: Will the setup be different from one clinic to the next (what will the “eval” room be like for each location)? A: We are working to standardize the evaluation room setup across all clinics to ensure consistency and minimize variation. Most facilities will have a mobile cart with a monitor and camera as well as a mounted TV and camera in a treatment room.
Time of Treatment
Q: How will evals be assigned to the hybrid model (not every diagnosis is appropriate for virtual care)? A: Each patient will go through a standard screening process based on the referral or authorization and patient communication to ensure they are matched appropriately to a virtual therapist.
Q: Who is responsible for the outcome measure being filled out prior to the PR, re-eval or discharge? A: The front desk team will ensure outcome measures are completed prior to the visit.
Q: Will there be a PTA in the room so that special tests can be performed? If not all of the time, would that be an option based on specific diagnoses?
A: Yes, a PTA can be requested in advance or by sending a message via Google Chat to the designated clinic contact.
Q: How can they best communicate with the PTA that will be treating the patient in the clinic? A: The most effective method is through Google Chat or email.
Q: Do the PTAs have additional speciality training beyond general ortho? For example if the patient is a pelvic health, vestibular, TMD patient, the therapist would need to know if the PTA has the skills available to carry out the POC. A: Yes, this information can be found in the clinic specialty spreadsheet.
Q: What will the workflow be to allow the virtual PT to know the patient is in the clinic and ready? A: The patient should be roomed at the time of the appointment, however, if the patient is running alte, the therapists will be notified via Google Chat as soon as the patient arrives and is ready to begin the session.
Q: Will the evals be back-to-back or have any buffer for paperwork? A: Appointments are typically scheduled back-to-back, but documentation time can be built into the schedule to support note completion.
Q: If the patient needs a HEP and does not have the app or email, what is the best way to have it printed for the patient? A: Simply notify the receptionist via Google Chat, and they will print the HEP for the patient.
Payer Requirements and Contract Information
A comprehensive breakdown of the contact structure and authorization requirements can be found by accessing the following link: SOC Scheduling Guide
Most Common Insurance Types:
● Preferred Provider Organization (PPO) – A PPO plan is a type of health insurance plan that gives patients flexibility in choosing their healthcare providers while still offering cost savings when they stay “in-network. The payer contracts with a network of preferred doctors, therapists, and hospitals that agree to provide services at negotiated (discounted) rates. Patients can also see out-of-network providers, but they’ll usually pay higher out-of-pocket costs.
● Health Maintenance Organization (HMO) – An HMO plan is a type of health insurance plan that provides healthcare services through a specific network of contracted providers and requires a referral from a primary care physician (PCP) for most specialist visits.
Most Common Contract Types:
● Fee For Service (FFS): Provider is paid for each individual service or procedure performed, according to a set fee schedule defined by the payer agreement. Example: Medicare, TriWest, Tricare, Blue Shield, Aetna.
● Day Rate: Provider is paid a fixed amount per day of service, regardless of how many individual therapy units or CPT codes are billed during that day. Example: IEHP, UnitedHealthcare (UHC), Blue Cross, OneCall, Vantage.
Authorization Requirements:
If an authorization is required (all HMO insurances and some PPO insurances), it will be entered in OptimisPT under the patient’s Episode of Care within the Billing Case before the date of service. This entry will show the total number of visits that have been approved. In many cases, the authorization will also specify which CPT codes are covered. All services provided must align exactly with those authorized codes. Any codes billed outside of the authorization will likely be denied and adjusted off. Before each treatment session, it’s essential to review the authorization details to confirm that all payer requirements are met and that you are billing within the approved parameters.
